Introduction

The following terms and conditions apply when you use or place an order through our website. They provide essential information for you as a buyer, and we ask you to read them carefully. We also recommend saving or printing a copy for future reference.

Definitions

Mijn Koffieboetiek: Established in Almelo, registered with the Dutch Chamber of Commerce under number 53313054, operating under the name Mijn Koffieboetiek.
Website: The Koffiego website, accessible at www.koffiego.eu, including all associated subdomains.
Customer: The entity that, whether or not acting in the course of a profession or business, enters into an agreement with Mijn Koffieboetiek and/or is registered on the website.
Agreement: Any agreement or obligation between Mijn Koffieboetiek and the customer, of which these terms and conditions form an integral part.
Terms and conditions: These provisions.

Article 1. Applicability of the terms and conditions

1.1. These terms and conditions apply to all offers, agreements and deliveries by Mijn Koffieboetiek, unless expressly agreed otherwise in writing.
1.2. If the customer includes provisions or conditions in an order confirmation or acceptance that differ from these terms and conditions, they are binding on Mijn Koffieboetiek only if and insofar as expressly accepted in writing.
1.3. If specific product or service conditions apply alongside these terms and conditions, those conditions prevail in the event of a conflict. However, the customer may always rely on the provision most favourable to them.

Article 2. Prices and information

2.1. All prices stated on the website and in other materials from Mijn Koffieboetiek include VAT and other government levies, unless stated otherwise on the website.
2.2. Shipping costs are stated clearly and in good time before the agreement is concluded, and are shown separately during ordering.
2.3. Although the website content has been prepared with the utmost care, Mijn Koffieboetiek does not guarantee that the information is always correct and complete. Prices and other information are subject to obvious programming and typing errors.
2.4. Mijn Koffieboetiek accepts no liability for differences, including colour differences, caused by screen quality.

Article 3. Formation of the agreement

3.1. The agreement between the customer and Mijn Koffieboetiek is formed when the customer accepts Mijn Koffieboetiek's offer and meets the conditions attached to it by Mijn Koffieboetiek.
3.2. When the offer is accepted electronically, Mijn Koffieboetiek promptly confirms receipt of the acceptance. Until confirmation, the customer may terminate the agreement free of charge.
3.3. If the customer provides incorrect information when accepting the offer or otherwise entering into the agreement, Mijn Koffieboetiek reserves the right to suspend performance until the correct information is received.
3.4. Within legal limits, Mijn Koffieboetiek may investigate whether the customer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the agreement. Mijn Koffieboetiek has the right not to enter into the agreement where there are justified reasons, and may refuse an order or application or attach special conditions to performance, stating its reasons.

 

Article 4. Registration

4.1. For optimal use of the website, the customer may register using the designated registration form.
4.2. During registration, the customer chooses a username and password. The customer is responsible for choosing a sufficiently secure password.
4.3. The customer must keep their login details strictly confidential. Mijn Koffieboetiek is not liable for misuse of login details and assumes that the customer is the actual user. The customer bears responsibility and risk for all actions through their account.
4.4. If login details may have come into the possession of third parties, the customer must notify Mijn Koffieboetiek immediately and change their password.

 

Article 5. Performance of the agreement

5.1. After receiving the order, Mijn Koffieboetiek dispatches the products as soon as possible, in accordance with paragraph 3 of this article.
5.2. Mijn Koffieboetiek reserves the right to engage third parties in fulfilling its obligations.
5.3. The delivery method and timeframe are clearly described before the agreement is concluded. Unless agreed otherwise, products are delivered within 30 days at the latest.
5.4. If delivery cannot take place within the agreed timeframe, Mijn Koffieboetiek informs the customer, who may agree to a new date or terminate the agreement free of charge.
5.5. The customer is advised to inspect delivered products and report any defects promptly, preferably in writing.
5.6. Risk in the products passes to the customer once they have been delivered to the specified address, unless expressly agreed otherwise.
5.7. If the ordered product is unavailable, Mijn Koffieboetiek may deliver a replacement of comparable quality. The customer has the right to terminate the agreement and return the product free of charge.

Article 6. Right of withdrawal

6.1. This article applies to customers who are natural persons and are not acting in the course of a profession or business.
6.2. The customer has the right to terminate the agreement free of charge within 14 days of receiving the product.
6.3. The period referred to in paragraph 2 starts on the day after the customer, or a third party designated by them in advance who is not the carrier, receives the product, or:
a. for multiple products in one order: the day on which the customer, or a third party designated by them, receives the last product;
b. for a product delivered in several consignments or parts: the day on which the customer, or a third party designated by them, receives the last consignment or part;
c. for agreements for regular delivery of products over a specified period: the day on which the customer, or a third party designated by them, receives the first product.
6.4. The direct cost of returning products is borne by the customer, who must pay the return costs themselves. If these exceed the regular postal rate, Mijn Koffieboetiek will provide an estimate. When the entire order is returned, the costs paid by the customer for shipping and payment of the product are refunded.
6.5. During the withdrawal period referred to in paragraph 1, the customer will handle the product and packaging carefully. The customer will open the packaging and use the product only insofar as necessary to establish its nature, characteristics and functioning. The principle is that this inspection must not go beyond what the customer could do in a physical shop.
6.6. The customer is liable for diminished value only if it results from handling the product beyond what is permitted in the preceding paragraph.
6.7. The customer may terminate the agreement within the period specified in paragraph 1 by sending the model withdrawal form, digitally or otherwise, to Mijn Koffieboetiek, or by making another unambiguous statement that they are withdrawing from the purchase. For digital notification, Mijn Koffieboetiek confirms receipt. After termination, the customer has a further 14 days to return the product. The product may also be returned directly within the cooling-off period referred to in paragraph 1, provided the model withdrawal form or another unambiguous withdrawal statement is enclosed.
6.8. Amounts paid in advance by the customer are refunded as soon as possible, but no later than 14 days after termination, using the same method as the payment. If the customer chose a more expensive delivery method than the cheapest standard delivery, the additional costs are borne by the customer. Mijn Koffieboetiek may withhold the refund until the product is received or the customer has provided evidence of returning it, whichever occurs first.
6.9. Clear information on whether the right of withdrawal applies and any procedure is provided on the website in good time before the agreement is concluded.
6.10. The right of withdrawal does not apply to:
a. Products manufactured to the customer's specifications;
b. Products that can perish or become outdated quickly.

Article 7. Business returns

7.1. The preceding article on the right of withdrawal applies correspondingly to business orders, subject to the following:
a. The business customer must terminate the agreement within 14 days of receiving the product.
b. After Mijn Koffieboetiek receives the entire order, the business customer receives a refund of the full purchase amount, excluding return shipping costs.
c. Amounts paid in advance by the business customer are refunded as soon as possible, but no later than 30 days after termination and receipt of the returned products by Mijn Koffieboetiek.

 

Article 8. Payment conditions

8.1. The customer must pay Mijn Koffieboetiek using the payment methods indicated during ordering and, where applicable, on the website. Mijn Koffieboetiek reserves the right to change the offered payment methods at any time. For payment after delivery, the customer is granted a payment period of 14 days, starting on the day after delivery.
8.2. If the customer fails to fulfil their payment obligations, after Mijn Koffieboetiek has notified them of this failure and granted an additional 14 days to pay, statutory interest becomes due on the outstanding amount and Mijn Koffieboetiek may charge incurred extrajudicial collection costs. These costs are set at a maximum of 15% on the first € 2,500, 10% on the next € 2,500 and 5% on the next € 5,000, with a minimum of € 40. Mijn Koffieboetiek may depart from these amounts and percentages in the customer's favour.

Article 9. Warranty and conformity

9.1. This article applies only to customers not acting in the course of a profession or business. If Mijn Koffieboetiek offers a separate product warranty, it applies to all types of customers without prejudice to these provisions.
9.2. Mijn Koffieboetiek undertakes that products conform to the agreement, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations applicable when the agreement is formed. If expressly agreed, Mijn Koffieboetiek also guarantees suitability for use other than normal use.
9.3. If the delivered product does not conform to the agreement, the customer must notify Mijn Koffieboetiek within a reasonable time after discovering this.
9.4. If Mijn Koffieboetiek considers the complaint justified, the relevant products will, after consultation with the customer, be repaired, replaced or refunded. The maximum compensation equals the price paid by the customer for the product, subject to the article on liability.

Article 10. Warranty for business purchases

10.1. Mijn Koffieboetiek undertakes that products conform to the agreement, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations applicable on the date the agreement is formed. If specifically agreed, Mijn Koffieboetiek also guarantees suitability for use other than normal use. Otherwise, the product is suitable for normal use.
10.2. If the product received on delivery does not conform to the agreement, the customer must notify Mijn Koffieboetiek within a reasonable time after discovering the defect.
10.3. If Mijn Koffieboetiek considers the complaint justified, the relevant products are repaired, replaced or refunded in whole or in part after consultation with the customer.

Article 11. Complaints procedure

11.1. If the customer has a complaint concerning a product, as covered by the article on warranty and conformity, and/or other aspects of Mijn Koffieboetiek's services, they may submit it by telephone, email or post using the contact details at the end of these terms and conditions.
11.2. Mijn Koffieboetiek responds as soon as possible, but no later than 7 days after receiving the complaint. If a substantive or final response is not possible, Mijn Koffieboetiek acknowledges receipt within the same period and indicates when it expects to provide a substantive or final response.
11.3. Customers not acting in the course of a profession or business may also submit a complaint through the European dispute resolution platform at http://ec.europa.eu/odr/.

Article 12. Limitation of liability

12.1. This article applies exclusively to customers acting as natural or legal persons in the course of a profession or business.
12.2. Mijn Koffieboetiek's cumulative liability for any failure to perform the agreement is limited to compensation not exceeding the price agreed for that agreement, including VAT.
12.3. Mijn Koffieboetiek is not liable to the customer for indirect loss, including but not limited to consequential loss, lost profits, lost savings, loss of data and losses caused by interruption of business operations.
12.4. Subject to the preceding paragraphs, Mijn Koffieboetiek is not liable to the customer for damages on any legal basis. These limitations cease to apply if the loss results from intentional or grossly negligent conduct by Mijn Koffieboetiek.
12.5. Liability arises only if the customer promptly and properly gives Mijn Koffieboetiek written notice of default, allowing a reasonable period to remedy the failure, and Mijn Koffieboetiek still fails to meet its obligations after that period.
12.6. Any right to compensation is conditional on the customer reporting the loss to Mijn Koffieboetiek in writing within 30 days of its occurrence.
12.7. In the event of force majeure, Mijn Koffieboetiek is not obliged to compensate the customer for any loss.

Article 13. Retention of title for business purchases

13.1. All delivered products remain the property of Mijn Koffieboetiek until all claims have been paid in full.
13.2. Before ownership transfers, the business customer may not sell, deliver or otherwise dispose of the goods except in the ordinary course of business. Pledging the goods or granting any other right over them is also prohibited.
13.3. The business customer must carefully store goods delivered under retention of title as identifiable property of Mijn Koffieboetiek.
13.4. Mijn Koffieboetiek has the right to take back these goods if the business customer fails to meet payment obligations or appears likely to encounter financial difficulties.
13.5. The business customer must always grant Mijn Koffieboetiek unrestricted access to its goods to exercise its rights.

Article 14. Processing personal data

14.1. Mijn Koffieboetiek handles the customer's personal data in accordance with its privacy statement, available here: https://www.koffiego.eu/privacy

Article 15. Final provisions

15.1. Dutch law applies to this agreement.
15.2. All disputes arising from the agreement are submitted to the competent Dutch court in the district where Mijn Koffieboetiek is established, unless mandatory legal provisions prescribe otherwise.
15.3. If a provision of these terms and conditions proves invalid, the remaining provisions remain valid. The parties will agree replacement provisions reflecting the intent of the original provision as closely as possible.
15.4. In these terms and conditions, “in writing” also includes communication by email and fax, provided the sender's identity and integrity are sufficiently assured.

Contact details

If you have questions, complaints or comments after reading these terms and conditions, please contact us in writing or by email.

Mijn Koffieboetiek
email: [email protected]
Chamber of Commerce number: 53313054

These terms and conditions have been prepared with the utmost care and accuracy. Questions or requests for clarification may be directed to the address above. All use of Mijn Koffieboetiek's services is subject to these terms and conditions, unless expressly agreed otherwise in writing.